Name | Type | Cardinality | Label | Required | Help |
assigned |
RecordRef |
0..1 |
Assigned To |
F |
If you want to assign this solution to someone, select that person in this field. |
createdDate |
dateTime |
0..1 |
Creation Date/Time |
F |
The date this solution was created is shown here. |
customFieldList |
CustomFieldList |
0..1 |
|
|
|
customForm |
RecordRef |
0..1 |
Custom Form |
F |
This field shows your default solution form.
If you select another form, this page will change to that form.
To create a custom solution form, select New. |
displayOnline |
boolean |
0..1 |
Display Online |
F |
Check this box if you want this solution available for published knowledge bases.
If you do not check this box, this solution will not display if you publish its topic in a knowledge base. |
isInactive |
boolean |
0..1 |
Inactive |
F |
This field is false by default. |
lastModifiedDate |
dateTime |
0..1 |
Last Modified Date/Time |
F |
The date and time this solution was last modified is shown here. |
longDescription |
string |
0..1 |
Description |
T |
Enter the text of this solution or topic here.
You can use Javascript, HTML and CRMDSK tags in this description.
Click Preview to see how this solution will appear when published. |
message |
string |
0..1 |
Abstract |
T |
Write an abstract or brief description about what this solution resolves. Enter text only, not HTML or other code.
This abstract shows on the Solutions list and on the Solutions subtab of case and topic records.
The abstract also shows with solution titles in published knowledge bases. |
solutionCode |
string |
0..1 |
ID |
T |
Required on Add. Defaults to the next available system code. |
solutionsList |
SolutionsList |
0..1 |
|
|
|
status |
SolutionStatus |
0..1 |
Status |
F |
Required on Add. |
title |
string |
0..1 |
Title |
T |
Required on Add. |
topicsList |
SolutionTopicsList |
0..1 |
|
|
|