SupportCaseStatus

Namespace: urn:support.lists.webservices.netsuite.com

Fields

NameTypeCardinalityLabelRequiredHelp
autoCloseCase boolean 0..1 Auto Close With Issues F Check this box to allow cases in this status to automatically close when all issues attached reach a closed status. When cases are automatically closed, they change to the default status for closed cases set at Setup > Support > Support Preferences. You must also check the Automatically Close Linked Cases box at Setup > Issues > > Issue Preferences for cases to be auto-closed with closed issues.
caseOnHold boolean 0..1 On Hold F Check this box to stop the clock on cases with this status. When you create an On Hold status, you can use it for cases that are awaiting customer response or awaiting a fix in the product. This helps avoid excessive time being shown for a case on reports, allowing you to only count time on cases when they are awaiting a reply from your support team.
description string 0..1 Description F Enter a description to define which cases should be assigned this status.
insertBefore RecordRef 0..1 Insert Before F In order to retrieve a list of available values for this field, use the GetSelectValue operation.
isInactive boolean 0..1 Inactive F This field is false by default.
name string 0..1 Case Status T Enter a name for this case status or case profile. You will select this name in the Status or Profile field on case records and forms. Status denotes where a case is in the process of being resolved.
stage SupportCaseStatusStage 0..1 Stage T Possible values include _closed, _escalated, and _open.

Attributes

NameType
externalId string
internalId string