Solution

Internal ID: solution

Supports Custom Fields

Fields

Internal ID Type nlapiSubmitField Label Required Help
assigned select true Assigned To false If you want to assign this solution to someone, select that person in this field.
autoname checkbox false Auto false This field is available only if you are allowed to override automatically generated numbers for solutions. Clear this box to make the Code field editable rather than auto-generated.
createddate datetime false Creation Date/Time false The date this solution was created is shown here.
customform select false Custom Form false This field shows your default solution form. If you select another form, this page will change to that form. To create a custom solution form, select New.
displayonline checkbox true Display Online false Check this box if you want this solution available for published knowledge bases. If you do not check this box, this solution will not display if you publish its topic in a knowledge base.
eventnumber text false false
externalid text false ExternalId false
isinactive checkbox false Inactive false Check this box if you no longer want to use this record. Inactivating records removes them from lists and references everywhere in your account, but they are still available by clicking the Show Inactives box on lists.
lastmodifieddate datetime false Last Modified Date/Time false The date and time this solution was last modified is shown here.
longdescription textarea false Description true Enter the text of this solution or topic here. You can use Javascript, HTML and CRMDSK tags in this description. Click Preview to see how this solution will appear when published.
message textarea true Abstract true Write an abstract or brief description about what this solution resolves. Enter text only, not HTML or other code. This abstract shows on the Solutions list and on the Solutions subtab of case and topic records. The abstract also shows with solution titles in published knowledge bases.
solutioncode text false Code false To avoid duplicate solution codes, NetSuite enters the next available solution code here. You can accept this code or enter a new code for this solution. Codes can include letters and numbers.
status select false Status true Select the status of this solution. Unapproved solutions cannot be published.
title text true Title true Enter a title for this solution. Because solution titles can be searched, this title should be relative to the solution subject. This title shows on the Solutions subtab of the case and topic records that this solution is applied to and in published knowledge bases.

Sublists

solutions - Solutions

Internal ID Type Label Required Help
id integer false
message textarea Abstract false Write an abstract or brief description about what this solution resolves. Enter text only, not HTML or other code. This abstract shows on the Solutions list and on the Solutions subtab of case and topic records. The abstract also shows with solution titles in published knowledge bases.
solution select Code/Title true

topics - Topics

Internal ID Type Label Required Help
topic select Topic true

Tabs

Name Label
communication Communication
custom Custom
detail Details
notes Notes
solution Solutions
support Cases
topic Topics
workflow Workflow

Search Joins

Join ID Join Description Actual Join Name
relatedsolution Related Solution Solution
topic Topic Topic

Search Filters

Internal ID Type Label
abstract textarea Abstract
assigned select Assigned To
casecount integer Case Count
code text Code
createddate datetime Date Created
description textarea Detail
externalid select External ID
externalidstring text External ID (Text)
find text Keyword
formuladate date Formula (Date)
formulanumeric float Formula (Numeric)
formulatext text Formula (Text)
internalid select Internal ID
internalidnumber integer Internal ID (Number)
isinactive checkbox Inactive
isonline checkbox Display Online
lastmodifieddate datetime Date Last Modified
number integer Number
status select Status
title text Title
topic select Topic

Search Columns

Internal ID Type Label
assigned select Assigned To
casecount integer Case Count
createddate datetime Date Created
description textarea Detailed Description
displayonline checkbox Display Online
externalid select External ID
formulacurrency currency Formula (Currency)
formuladate date Formula (Date)
formuladatetime datetime Formula (Date/Time)
formulanumeric float Formula (Numeric)
formulapercent percent Formula (Percent)
formulatext text Formula (Text)
internalid select Internal ID
isinactive checkbox Inactive
lastmodifieddate datetime Last Modified
message textarea Abstract
previewref text Preview
solutioncode text Code
status select Status
title text Title